Support

How do I transfer data from my Accu-Chek® Guide into mySugr?

(currently supported in Austria, Germany, and the United States)

 

Easy peasy!

  • iOS: Is your iPhone’s Bluetooth on? If not, please turn it on.
  • Open the mySugr App and find “Supported Devices” in the side menu.
  • Select the Accu-Chek Guide and activate it.
  • Android: Open the mySugr App and find "Supported Devices" in the side menu.
  • Bluetooth will be automatically activated on your smartphone if it's not currently active.
  • Turn on your meter.
  • Go into “Settings” on the meter, 
  • Select “Wireless” then “Pairing” then “Pair Device” and follow the on-screen instructions to create a new wireless connection.
  • Watch for a pairing notification on your smartphone (popup message or notification center).
  • Enter the code from your meter to your smartphone to confirm the pairing.
  • Pairing and activation was successful - Your meter is now connected to the mySugr App!

You can return to the mySugr homescreen via the side menu.

To transfer readings from your meter into Logbook, tap on “My Data” then “Data Transfer” and finally “Wireless”.

  

We can support following devices:
(Android Version 4.3.+) 
(note: not all devices in this list are available in your local market)

  • Gini w5
  • Gionee M3
  • Gionee M4
  • Google Pixel
  • Google Pixel C
  • Google Pixel XL
  • Huawei P7
  • Huawei P7 mini
  • Huawei P8
  • Huawei P8 lite
  • Huawei P9
  • Huawei P9 Plus
  • Huawei P9 lite
  • Huawei P9 lite smart
  • Huawei P9 Lite Premium
  • Huawei P10
  • Huawei P10 Plus
  • Huawei Honor 8 Smart
  • Huawei Honor 8
  • Huawei Mate S
  • Huawei Nova
  • Huawei Nova Plus
  • Huawei Nexus 6P
  • Fairphone FP2
  • LGE L70
  • LGE G4 Beat
  • LGE G4 Stylus
  • LGE G4
  • LGE G4c
  • LGE G4s
  • LGE G5
  • LGE G5 SE
  • LGE Volt S
  • LGE X power
  • LGE Nexus 4
  • LGE Nexus 5
  • LGE Nexus 5X
  • LGE Optimus Exceed 2
  • Motorola Nexus 6
  • Motorola Moto E (2nd Gen)
  • Motorola Moto E  4G LTE (2nd Gen)
  • OnePlus One
  • Samsung Galaxy A3
  • Samsung Galaxy A3 (2017)
  • Samsung Galaxy A3 (2016)
  • Samsung Galaxy A5
  • Samsung Galaxy A5 (2016)
  • Samsung Galaxy A5 (2017)
  • Samsung Galaxy A5x (2016)
  • Samsung Galaxy Ace 4
  • Samsung Galaxy Ace 4 Lite
  • Samsung Galaxy Ace 4 Neo
  • Samsung Galaxy Alpha
  • Samsung Galaxy Core
  • Samsung Galaxy Core 2
  • Samsung Galaxy Core Safe
  • Samsung Galaxy J5
  • Samsung Galaxy J5 Prime
  • Samsung Galaxy J5 (2016)
  • Samsung Galaxy J7
  • Samsung Galaxy J7 Prime
  • Samsung Galaxy J7 (2015)
  • Samsung Galaxy J7 (2016)
  • Samsung Galaxy K Zoom
  • Samsung Galaxy Note Edge
  • Samsung Galaxy Note II
  • Samsung Galaxy Note 2
  • Samsung Galaxy Note 3
  • Samsung Galaxy Note 3 Duos
  • Samsung Galaxy Note 4
  • Samsung Galaxy Note 5
  • Samsung Galaxy On Nxt
  • Samsung Galaxy On5 (2016)
  • Samsung Galaxy On7 (2016)
  • Samsung Galaxy S3
  • Samsung Galaxy S3 Duos
  • Samsung Galaxy S3 Mini
  • Samsung Galaxy S3 Mini Value Edition
  • Samsung Galaxy S3 Neo
  • Samsung Galaxy S3 Neo Plus
  • Samsung Galaxy S3 Progre
  • Samsung Galaxy S3 Slim
  • Samsung Galaxy S4
  • Samsung Galaxy S4 Active
  • Samsung Galaxy S4 Duos
  • Samsung Galaxy S4 Google Play Edition
  • Samsung Galaxy S4 LTE-A
  • Samsung Galaxy S4 Mini
  • Samsung Galaxy S4 Zoom
  • Samsung Galaxy S5
  • Samsung Galaxy S5 Active
  • Samsung Galaxy S5 Dual SIM
  • Samsung Galaxy S5 Google Play Edition
  • Samsung Galaxy S5 K Sport
  • Samsung Galaxy S5 LTE
  • Samsung Galaxy S5 Mini
  • Samsung Galaxy S5 Neo
  • Samsung Galaxy S6
  • Samsung Galaxy S6 Active
  • Samsung Galaxy S6 Edge
  • Samsung Galaxy S6 Edge+
  • Samsung Galaxy S7
  • Samsung Galaxy S7 Active
  • Samsung Galaxy S7 Edge
  • Samsung Galaxy Tab S 10.5
  • Samsung Galaxy Tab S 8.4
  • Samsung Galaxy Tab E 8.0 
  • Samsung Galaxy Tab E 9.6
  • Samsung Galaxy Win Pro
  • Samsung Samsung Galaxy S4
  • Sony Xperia X
  • Sony Xperia X Compact
  • Sony Xperia X Performance
  • Sony Xperia Z1
  • Sony Xperia Z1 Compact
  • Sony Xperia Z3
  • Sony Xperia Z3 Compact
  • Sony Xperia Z3 Dual
  • Sony Xperia Z3+
  • Sony Xperia Z3+ Dual
  • Sony Xperia Z5
  • Sony Xperia Z5 Compact
  • Sony Xperia Z5 Premium
  • Sony Xperia Z5 Premium Dual
  • Sony Xperia Z5 dual
  • Xiaomi MI 2
  • Xiaomi MI NOTE Pro
  • iPhone 4S
  • iPhone 5
  • iPhone 5S
  • iPhone 6
  • iPhone 6+
  • iPhone 6S
  • iPhone 6S+
  • iPhone SE
  • iPhone 7
  • iPhone 7+

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