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What can I do when the logbook app will not connect with my Accu-Chek Guide meter?

 

It can happen that the logbook app will not connect with the Accu-Chek Guide meter. But no worries- try it with these steps first:

 

On your Accu-Chek Guide meter:

  • Turn on your meter
  • Go into “Settings” on the meter
  • Select “Wireless” then “Pairing” then “unpair/delete device”
  • If any device shows there, highlight it and click OK
  • The connection between your meter and phone is now gone

 

On your smartphone:

First, be sure notifications are enabled for the mySugr app. You'll need that to be able to pair. Go to Settings > Notifications > and then find mySugr. Make sure the switch is flipped to green.

 

iOS:

  • Go into the Bluetooth settings of your iPhone
  • All connected devices will be listed
  • Besides your connected Accu-Chek you will see a little symbol ("i" in a circle)
  • Tap on it and a new screen with the option to “forget this device” will appear
  • Tap on “Forget this device” and confirm it
  • The meter is not connected to your smartphone anymore
  • Open the logbook app and find “connections” in the side menu
  • Select your meter and tap on “deactivate”

 

Android:

  • Go into the Bluetooth settings of your android device
  • All connected devices will be listed
  • Besides your connected Accu-Chek meter you will see a little gear symbol
  • Tap on it and unpair/delete the meter from your smartphone (the wording can be different from smartphone to smartphone)
  • The meter is not connected to your smartphone anymore
  • Open the logbook app and find “connections” in the side menu
  • Select your Accu-Chek meter and tap on “deactivate”

 

Now, let's try to clear the Bluetooth Cache (Android only)

  • Open your Settings and tap on Apps. 
  • Tap the 3 dots in the upper right-hand corner and choose Show System Apps
  • Find Bluetooth and then tap Clear Cache and Delete Data
  • Now, restart your phone.

 

Once your phone has restarted, open the mySugr app and then try the pairing again.

 

 

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