mySugr Account Migration to Roche

Are you trying to reset your password, but you're seemingly caught in a loop? Follow these steps to get that password reset and back into the mySugr app with your Accu-Chek account!

1. If you have a VPN turned on, please turn it off. Many VPN sites are blocked due to malware, and our system will not allow the process to move forward if a VPN is enabled
   
   
2. Completely uninstall and reinstall the mySugr app back on to your device. 
   
   

   mySugr - Google Play Store 🤖

   mySugr - App Store 🍏
   
   

3. Confirm your mySugr account has been upgraded to Accu-Chek Account first: Open the app and choose login using mySugr ID option. The app will tell you if the account has already been upgraded.
   • If allowed to continue to sign into mySugr, Completely log out from the mySugr app (More > Account & Settings > Logout).
     
     
4. Force close and reopen the mySugr app, 
   
   
5. Tap on the "Create Account" button to create a new Accu-Chek Account using the same email as the upgraded existing mySugr/Accu-Chek Account - just follow steps to create a new account as if you didn't already have one.
   
   
6. Force close mySugr app again, and if needed, restart phone.
   
   
7. Login using the Accu-Chek account.