Have the spam gremlins been collaborating with your diabetes monster?
Sometimes the password reset messages land in your spam or junk-mail folder, or in gmail’s “Promotions” tab/folder. Please take a look there.
If you don’t see it straight away, try using your email program to search for messages that contain “mysugr.”
If nothing turns up, please send us a message at firstname.lastname@example.org so we can take a closer look. We’ll need the email address you use to login to mySugr in order to find you, so please don’t forget to include that.