FAQs Coach

What is mySugr Coach?

mySugr Coach brings world-class personalized coaching and diabetes education to your fingertips. It’s there to support you during the long stretches between clinic visits, and to help with any problem areas or specific goals you might have. At the tap of a button, you’ll have Certified Diabetes Educators analyzing your diabetes data and offering insights based on your goals and questions.


There are three key aspects to mySugr Coach that make it great:


The highest quality - You deserve the best! So we have a team of world-class Certified Diabetes Educators working just for you. 


The personal touch - there’s a lot of human interpretation required between the lines of our diabetes data. We think working with highly-trained and experienced diabetes educators is the best way to go.


No extra time - (a.k.a. “ask & go”) - this might be the best part. When you need help or want advice, use mySugr on your smartphone to ask your coach then get back to living life. Within a business day, you’ll get a notification with a personalized answer to take you to the next step. It’s just that easy.


Please note: The Coach service is not proactive, meaning that they do not look into your data unless you reach out to them. Your privacy is our top priority, and we want to maintain that even though your data is available to the Coaches when you enroll.


If you are enrolled through your employer, you may continue to have access until the end of their contract with mySugr. If you have any further questions, please feel free to reach out to your employer's benefit manager.

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