Q: Why is mySugr Pump Control being discontinued?
A: The Accu-Chek Insight pump (hardware) is being discontinued, which also means that mySugr Pump Control (software) will be retired.
Q: When exactly will the Pump Control feature stop working?
A: The feature will be officially retired on June 29th, 2026. After this date, the "Pump Control" feature will no longer be visible or functional within the mySugr app. A reminder of the date will be available in the mySugr app, Pump Control hub.
Q: Can I still use my Accu-Chek Insight pump?
A: Yes. Your Accu-Chek Insight pump will keep working and you can still control and manage your insulin intake manually via the Accu-Check Insight pump.
Please be aware that the automatic logging of boluses via mySugr pump control will stop from June 29th 2026 onwards, requiring you to switch to manual logging for the insulin intake in the mySugr app.
Q: What happens to my historical pump data and logs?
A: All previous bolus deliveries imported from your Accu-Chek Insight pump will remain available and searchable in mySugr Logbook.
Q: Can I still use the mySugr app for other things?
A: Yes, all other mySugr app features, including manual logging, bolus calculation, and your data history, will remain available to you.
Q: What should I do now?
A: We recommend two immediate steps:
- Consult your doctor: Please talk to your healthcare professional soon to discuss alternative pump therapy options.
- Review your manual: Refer to the Accu-Chek Insight user manual (hardware) for instructions on manual pump operation.
Q: Where can I get additional support concerning the retirement of mySugr Pump Control?
A: For any further questions reach out to our Support Team via support@mysugr.com.
Q: I have not heard about the discontinuation of the Accu-Chek Insight pump?!
A: Please reach out to your local Accu-Chek customer support service to learn more about this.