mySugr Bundle: Shipments

mySugr Bundle: I've been charged but no strips have arrived. When is my next shipment coming?

Charges and shipments do not happen at the same time.

The Bundle is a usage-based subscription service, rather than a monthly set or monthly minimum amount of strips each month. Your account is still charged monthly on the same day to continue giving you access to the Bundle subscription features (strip use tracking, Pro, and Coach). These subscription charges occur even if no shipment has been triggered. 


Shipments of replenishment strips are only sent on an as-needed basis.


Your first box arrives 3-5 business days after your order. We then use the number of imported values and the frequency to determine when you'll have at least 2 weeks left, and that is when we trigger a new shipment. Just please be sure you are signed in to the mySugr app using the same email address that you signed up for the Bundle with so that we have an accurate count of strips you've used and the frequency of your tests based on your imported values.


You can read more about how the Bundle subscription works HERE too. 


Please note: Manual entries do not count toward your strips-used in our database, though, so let us know if you are having any trouble syncing your meter to your mySugr app. Otherwise, this could cause a delay in getting your next shipment out on-time and could cause you to run out.


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