Sometimes there can be battery errors or strip errors that can happen with any meter, which can be a total bummer! While we can help with troubles you may experience pairing your Accu-Chek Guide meter to your smartphone, we cannot troubleshoot meter hardware troubles, unfortunately.
Roche has an amazing team in their Accu-Chek Customer Care center that can help you get your meter or strip error troubles resolved quickly. All you need to do is email them at firstname.lastname@example.org or call their friendly support team at 1-800-628-3346.
Or, you can send a message to our support team (email@example.com) and we can help you to get in touch with them provided we have your permission to share your information.
Are you having trouble pairing the meter to your phone? If so, check out our Accu-Chek Guide Pairing FAQ.