FAQ mySugr Bundle (General)

mySugr Bundle: Trouble with Accu-Chek Guide meter

Sometimes there can be battery errors or strip errors that can happen with any meter, which can be a total bummer! While we can help with troubles you may experience pairing your Accu-Chek Guide meter to your smartphone, we cannot troubleshoot meter hardware trouble.


Roche has an amazing team in its Accu-Chek Customer Care center that can help you get your meter or strip error troubles resolved quickly. All you need to do is call their team at 1-800-858-8072. They also have a chat response feature here: Accu-Chek Customer Care Chat


Are you having trouble pairing the meter to your phone? If so, check out our Accu-Chek Guide Pairing FAQ


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