mySugr Bundle: Can I get a refund?

Since the Bundle contains items and access to services that cannot be returned, we cannot offer refunds. However, we can cancel the subscription so that you are not charged again later. 


Just be sure to write to us in Support ( and let us know before your next monthly charge. We'll confirm your cancelation request and if you're still sure, we'll get it canceled right away and your subscription will end on the last day of the current billing cycle. 


If you are having trouble importing from your meter, please let us know, and we can help you troubleshoot. If the meter is not working, or if you are having trouble with strips or battery errors, we can also help you to get in touch with Accu-Chek to get a replacement.