Support

mySugr Bundle: Can I use the Accu-Chek Connect app instead of mySugr and still get my strips?

The readings do need to be verified in the mySugr app to count toward your strips-used count. We do not have a way to check the values that are in the Accu-Chek Connect app, even if they have been imported via Health if you are an iPhone user.

 

Because they verified by Health and not by the Accu-Chek Guide meter itself, the blood glucose value doesn’t count toward your strips-used count on our side. Only the ones that have been verified by the Guide meter count toward the strips-used count, which is how we track when to send another shipment to you.

 

If you have already paired your meter through the Accu-Chek Connect app, please unpair the meter and then pair it to the mySugr app only, as the meter cannot be paired to more than one app at a time.

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