Pump Control

Where is the pump control available and can everyone use it?


Can the mySugr Pump Control also be used by minors?

Since the mySugr Pump Control has been designed for people with the age of 18 years and above, it cannot be used by those under 18.


Which smartphones can be used with mySugr Pump Control?

The mySugr Pump Control is available for Android smartphones.

Although most phones are compatible with the mySugr Pump Control, there can be some that are incompatible. Here is a list of phones that have been tested, and have proven to be incompatible:

  • All Huawei mobile devices

  • All Xiaomi mobile devices

  • All Vivo Brand mobile devices*

  • HTC

    • HTC One

  • Motorola

    • Motorola Droid Turbo

    • Motorola Moto E (4)

    • Motorola Moto E4

    • Motorola Moto G (5)

    • Motorola Moto G (5th Gen)

    • Motorola Moto Z (2) Play

  • Sony

    • Sony Xperia XA2

    • Sony Xperia XA2 Ultra

  • ZTE

    • ZTE AXON 7 mini

    • ZTE B2017G

    • ZTE Blade A510

    • ZTE Blade V0800

    • ZTE Blade V8

    • ZTE Blade A452

    • ZTE Blade A510

    • ZTE Blade L2

    • ZTE Blade V Ultra Z982

    • ZTE Blade V0800

    • ZTE Blade Zmax

    • ZTE dtac phone M1

  • Others

    • Mobistel Cynus F10

    • Wiko LENNY2 

There are many phones that are not on this list, so if you have a phone that isn't listed, it could be that we haven't tested it just yet, or it is being tested. Please reach out to our support team if you have a device that is not listed for further information.


Phones with occasional instability

Technical problems may occur for the following phones. Please do NOT use the mySugr app with a phone from the following list:

  • Samsung

    • Samsung Galaxy S8 


Which pumps can be connected to mySugr app?

Right now, only the Accu-Chek Insight pump can be connected to mySugr app.


In which languages is the mySugr Pump Control available?

The mySugr Pump Control is currently available in Czech, Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Slovak, Slovenian, Spanish, and Swedish.


Which operating systems are supported with mySugr Pump Control?

For the foreseeable future, we will be focusing on Android. The user experiences from the mySugr Pump Control for the Accu-Chek Insight insulin pump will shape future decisions.


In which countries is the mySugr Pump Control available?

Austria, Belgium, Czech Republic, Denmark, Finland, Germany, Italy, Luxembourg, Netherlands, Norway, Slovakia, Slovenia, Sweden, United Kingdom.


*Please note that some devices may have the name Vivo in the name of their models, we are indicating any Vivo Brand phones are not available. Some additional phone brands may have the name Vivo for their devices that are available that are not the Vivo Brand. Please contact support if you have any questions about the mobile phone you are using and it's compatibility. 

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