Support

Where is the pump control available and can everyone use it?

 

Can the mySugr Pump Control also be used by minors?

Since the mySugr Pump Control has been designed for people with the age of 18 years and above, it cannot be used by those under 18.

 

Which smartphones can be used with mySugr Pump Control?

The mySugr Pump Control is available for Android smartphones. At the moment, the mySugr Pump Control works on the following smartphones:

Google Pixel

  • Pixel
  • Pixel 2
  • Pixel 2 XL
  • Pixel 3
  • Pixel 3 XL
  • Pixel 3a
  • Pixel 3a XL
  • Pixel 4
  • Pixel 4 XL
  • Pixel 4a
  • Pixel 4a (5G)
  • Pixel 5
  • Pixel 5a 5G
  • Pixel XL

Samsung Galaxy

  • S series model
  • Z series model, F series model 
  • A series model
  • M series model
  • mainstream Note model

  • Galaxy A7(2016)
  • Galaxy Elite
  • Galaxy A Quantum
  • Galaxy A01
  • Galaxy A01 Core
  • Galaxy A02
  • Galaxy A02s
  • Galaxy A03s
  • Galaxy A10
  • Galaxy A10e
  • Galaxy A10s
  • Galaxy A11
  • Galaxy A12
  • Galaxy A2 Core
  • Galaxy A20
  • Galaxy A20e
  • Galaxy A20s
  • Galaxy A21
  • Galaxy A21s
  • Galaxy A22
  • Galaxy A22 5G
  • Galaxy A22s 5G
  • Galaxy A3
  • Galaxy A3 (2017)
  • Galaxy A3 Core
  • Galaxy A3(2016)
  • Galaxy A3(2017)
  • Galaxy A30
  • Galaxy A30s
  • Galaxy A31
  • Galaxy A32
  • Galaxy A32 5G
  • Galaxy A40
  • Galaxy A40s
  • Galaxy A41
  • Galaxy A42 5G
  • Galaxy A5
  • Galaxy A5 (2016)
  • Galaxy A5(2017)
  • Galaxy A50
  • Galaxy A50s
  • Galaxy A51
  • Galaxy A51 5G
  • Galaxy A52
  • Galaxy A52 5G
  • Galaxy A52s 5G
  • Galaxy A6
  • Galaxy A6+
  • Galaxy A60
  • Galaxy A7
  • Galaxy A7 (2018)
  • Galaxy A7(2016)
  • Galaxy A7(2017)
  • Galaxy A70
  • Galaxy A70s
  • Galaxy A71
  • Galaxy A71 5G
  • Galaxy A72
  • Galaxy A8
  • Galaxy A8 Star
  • Galaxy A8(2016)
  • Galaxy A8(2018)
  • Galaxy A8+(2018)
  • Galaxy A80
  • Galaxy A8s
  • Galaxy A9 (2018)
  • Galaxy A9 Pro
  • Galaxy A9 Star
  • Galaxy A9 Star Lite
  • Galaxy A9(2016)
  • Galaxy A90 5G
  • Galaxy A9s
  • Galaxy Ace
  • Galaxy Ace 4
  • Galaxy Ace 4 Lite
  • Galaxy Ace Style
  • Galaxy Ace4 Neo
  • Galaxy Alpha
  • Galaxy Avant
  • Galaxy Buddy
  • Galaxy Core
  • Galaxy Core 2
  • Galaxy Core LTE
  • Galaxy Core Lite
  • Galaxy Core Max
  • Galaxy Core Max Duos
  • Galaxy Core Plus
  • Galaxy Core Prime
  • Galaxy Core2
  • Galaxy Elite
  • Galaxy Express2
  • Galaxy Folder
  • Galaxy Folder2
  • Galaxy Grand Max
  • Galaxy Grand Prime
  • Galaxy Grand Prime Plus
  • Galaxy Grand-Max
  • Galaxy Grand2
  • Galaxy J2 Prime
  • Galaxy J5 Prime
  • Galaxy J7 Max
  • Galaxy J7 Prime
  • Galaxy J7 Prime 2
  • Galaxy Jean
  • Galaxy Jean2
  • Galaxy Jump
  • Galaxy M01
  • Galaxy M01 Core
  • Galaxy M01s
  • Galaxy M02
  • Galaxy M02s
  • Galaxy M10
  • Galaxy M10s
  • Galaxy M11
  • Galaxy M12
  • Galaxy M20
  • Galaxy M21
  • Galaxy M21 2021 Edition
  • Galaxy M22
  • Galaxy M30
  • Galaxy M30s
  • Galaxy M31
  • Galaxy M31s
  • Galaxy M32
  • Galaxy M32 5G
  • Galaxy M40
  • Galaxy M42 5G
  • Galaxy M51
  • Galaxy M62
  • Galaxy Mega 2
  • Galaxy Note Edge
  • Galaxy Note Fan Edition
  • Galaxy Note10
  • Galaxy Note10 5G
  • Galaxy Note10 Lite
  • Galaxy Note10+
  • Galaxy Note10+ 5G
  • Galaxy Note20
  • Galaxy Note20 5G
  • Galaxy Note20 Ultra
  • Galaxy Note20 Ultra 5G
  • Galaxy Note3
  • Galaxy Note3 Duos
  • Galaxy Note3 Neo
  • Galaxy Note4
  • Galaxy Note4 S-LTE
  • Galaxy Note5
  • Galaxy Note7
  • Galaxy Note8
  • Galaxy Note9
  • Galaxy On Max
  • Galaxy On Nxt
  • Galaxy On5
  • Galaxy On5 2016 时尚版
  • Galaxy On5 2016 青春版
  • Galaxy On5 Pro
  • Galaxy On5(2016)
  • Galaxy On7
  • Galaxy On7 Prime
  • Galaxy On7 Pro
  • Galaxy On7(2016)
  • Galaxy Pocket2
  • Galaxy Quantum2
  • Galaxy Round
  • Galaxy S Duos3
  • Galaxy S 轻奢版
  • Galaxy S10
  • Galaxy S10 5G
  • Galaxy S10 Lite
  • Galaxy S10+
  • Galaxy S10e
  • Galaxy S20
  • Galaxy S20 5G
  • Galaxy S20 FE
  • Galaxy S20 FE 5G
  • Galaxy S20 Ultra 5G
  • Galaxy S20+
  • Galaxy S20+ 5G
  • Galaxy S21 5G
  • Galaxy S21 Ultra 5G
  • Galaxy S21+ 5G
  • Galaxy S3 Mini
  • Galaxy S3 Slim
  • Galaxy S5
  • Galaxy S5 Active
  • Galaxy S5 Dual SIM
  • Galaxy S5 Google Play Edition
  • Galaxy S5 K Sport
  • Galaxy S5 LTE-A
  • Galaxy S5 Mini
  • Galaxy S5 Neo
  • Galaxy S5 mini
  • Galaxy S6
  • Galaxy S6 Edge
  • Galaxy S6 Edge+
  • Galaxy S7
  • Galaxy S7 Edge
  • Galaxy S8
  • Galaxy S8 Active
  • Galaxy S8+
  • Galaxy S9
  • Galaxy S9+
  • Galaxy Star2 Plus
  • Galaxy Trend3
  • Galaxy Wide
  • Galaxy Wide4
  • Galaxy Win Pro
  • Galaxy Win2
  • Galaxy XCover 4s
  • Galaxy XCover 5
  • Galaxy XCover Field Pro
  • Galaxy XCover Pro
  • Galaxy XCover4
  • Galaxy Xcover3
  • Galaxy Young2
  • Galaxy Young2 Pro

We will be able to offer a broader range of Android smartphones being compatible with the mySugr Pump Control soon.

 

Which pumps can be connected to mySugr app?

Right now, only the Accu-Chek Insight pump can be connected to mySugr app.

 

In which languages is the mySugr Pump Control available?

The mySugr Pump Control is currently available in Czech, Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Slovak, Slovenian, Spanish, and Swedish.

 

Which operating systems are supported with mySugr Pump Control?

For the foreseeable future, we will be focusing on Android. The user experiences from the mySugr Pump Control for the Accu-Chek Insight insulin pump will shape future decisions.

 

In which countries is the mySugr Pump Control available?

Austria, Belgium, Czech Republic, Denmark, Finland, Germany, Italy, Luxembourg, Netherlands, Norway, Slovakia, Slovenia, Sweden, United Kingdom.

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