FAQs Logbook

New Phone, No Data? No Problem!

Changing phones can sometimes cause the little monsters to want to hide all of that good data. They can act a little funny in a new environment. But no worries! Usually, it's easy to fix by logging out of the app and logging back in. Doing this triggers a new sync from our side and restores your data.

Still not showing data? Check to be sure that the email you've signed in with is the email you signed up originally with. If not, that will mean you've created a brand new account. Oops! But don't fret! Just send us an email at support@mysugr.com, and tell us both email addresses, and we'll get our little monsters to work merging the data together into your original account. 

Enjoy your new phone!

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