FAQs Logbook
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How to Turn On App Notifications
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What phones are compatible to pair with the Accu-Chek Guide, Accu-Chek Guide Me, or Accu-Chek Instant?
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Can I turn off the Monster?
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What is my "Weekly Report"?
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The email verification code isn't working!
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New Phone, No Data? No Problem!
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How does the Estimated A1c work?
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How to get started with the logbook app?
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How do I turn off the automatic monthly or yearly Pro subscription payments?
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Where can I get the Logbook app?
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How to make the MOST of (and GET the most points from) a logbook entry!
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Why do you require location services to be on when pairing?
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How do I change my diabetes type or year of diagnosis?
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Does mySugr Support Apple Watch?
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All about your mySugr Insights
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How to switch back from the new CGM Experience to the old logbook design?
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I redeemed a voucher, but I haven't gotten any testing supplies!
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What are the numbers in the circle around the monster?
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How many points can I earn when logging data into the app?
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How to Navigate the mySugr Setup Screens
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Understanding the PDF Report
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Accu-Chek: How do I get mySugr Pro?
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How do I change the language in the logbook?
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What if I've purchased mySugr Pro, but don't see (or can't use) any of my mySugr Pro features?
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How can I best insert fat-protein units (FPU) into the mySugr app?
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Customize Your Logbook!
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Can I connect my OneTouch meter to mySugr?
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How Do I Change Weight, BG, or A1c Unit?
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What is Apple Health and what are its benefits?
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Can I use a gift card to pay for mySugr stuff in the Google Play Store?