FAQs Logbook
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How can I make the most of the search function?
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What is Apple Health and what are its benefits?
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Can I use a gift card to pay for mySugr stuff in the Google Play Store?
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How to set a reminder?
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What exactly is the Logbook App?
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What is mySugr PRO?
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How do I earn points?
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How can I log pills (including dosage)?
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What exactly is the weekly report?
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Where is the mySugr App available?
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What does the Logbook cost?
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What happens when my PRO account expires?
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How do I change my password?
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I haven’t received my password reset message. What I can I do?
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How can I change my email address, name, or my date of birth?
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There is a red exclamation mark next to my carbohydrate entry and I can’t submit! What’s happening?
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How do I redeem a voucher?
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Is the Logbook also available for iPads?
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How do I set up data synchronization between devices in mySugr?
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Can I import and export data?
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Can I use Logbook offline?
Ask the support team
We care deeply about you. That's why we have people with a personal connection to diabetes to take care of your questions, worries, and concerns. Bottom line? We understand.