Support

What is Apple Health and what are its benefits?

Apple Health app (for iOS8) allows you to collect all your fitness and health data in one place. What’s in it for you? It means you can synchronize data from the Logbook with the Health app and vice versa. Nifty, eh? Naturally you're the boss and can decide whether to allow this and which data you want to share.

Go to the settings in the Logbook to control what information is shared with Health.

If you decide to use Apple Health, and grant permission to mySugr Logbook to communicate with it, you should know that it will only sync new entries from mySugr into Health. Historic information from your logbook will be not synchronized or backfilled to Health. HOWEVER, historical data that you have in Apple Health will begin populating into mySugr when you set the permissions for mySugr to "read" the data that is there.


NOTE: We recently discovered unusual behavior with data coming from some third-party apps communicating through Apple Health, and have temporarily disabled automatic approval of syncing data through Apple Health.

 

But don’t panic – we’re taking a close look at apps on a case-by-case basis, approving those we can, and trying to come up with solutions and workarounds for everything else.

 

So – if you’re having trouble getting your third-party application’s data to synchronize with mySugr Logbook through Apple Health, we’d like to hear from you!

 

Please send us a message at support@mysugr.com and let us know what app you’re using and we’ll get in touch about checking it out.

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