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What can I do when the logbook app will not connect with my Accu-Chek Aviva/Performa meter?

It can happen that the logbook app will not connect with the Accu-Chek Aviva/Performa Connect meter. But no worries- try it with these steps first:

 

On your Accu-Chek Aviva/Performa meter:

  • Turn on your meter
  • Go into “Settings” on the meter
  • Select “Wireless” then “Pairing” then “unpair/delete device” 
  • The connection between your meter and the logbook app is now gone

 

On your smartphone:

iOS:

  • Go into the Bluetooth settings of your iPhone
  • All connected devices will be listed
  • Besides your connected Accu-Chek Aviva/Performa Connect meter you will see a little symbol ("i" in a circle)
  • Tap on it and a new screen with the option to “forget this device” will appear
  • Tap on “Forget this device” and confirm it
  • The meter is not connected to your smartphone anymore
  • Open the logbook app and find “connections” in the side menu
  • Select your Accu-Chek Aviva/Performa Connect meter and tap on “deactivate”


Android:

  • Go into the Bluetooth settings of your android device
  • All connected devices will be listed
  • Besides your connected Accu-Chek Aviva/Performa Connect meter you will see a little gear symbol
  • Tap on it and unpair/delete the meter from your smartphone (the wording can be different from smartphone to smartphone)
  • The meter is not connected to your smartphone anymore
  • Open the logbook app and find “connections” in the side menu
  • Select your Accu-Chek Aviva/Performa Connect meter and tap on “deactivate”

 

Now try the steps from the “How do I transfer data from my Accu-Chek Aviva/Performa Connect into my mySugr logbook?” FAQ again or watch our short "how to"-video:



We can support following devices:

 

iOS
iPhone 4S
iPhone 5
iPhone 5S
iPhone 6
iPhone 6+
iPhone 6S
iPhone 6S+
iPhone SE
iPhone 7
iPhone 7+
iPhone 8
iPhone 8+
iPhone X


Android
Acer Liquid Z6
Acer Liquid Z6 Plus
Alcatel Pop 4
Blackview A5
Bq Aquaris X Pro
Cubot Dinosaur
Cubot Manito
Cubot Note S
GIgaset ME/Pro/Pure
Gini w5
Gionee M3
Gionee M4
Google Pixel
Google Pixel C
Google Pixel XL
HTC U11
HTC One M9
HTC 10
HTC U Play
Huawei Ascend Mate 7
Huawei P7
Huawei P7 mini
Huawei P8
Huawei P8 lite
Huawei P8 lite (2017)
Huawei P9
Huawei P9 Plus
Huawei P9 lite
Huawei P9 lite smart
Huawei P9 Lite Premium
Huawei P10
Huawei P10 lite
Huawei P10 Plus
Huawei Honor 5X
Huawei Honor 6X
Huawei Honor 8 Smart
Huawei Honor 8
Huawei Mate S
Huawei Mate 9
Huawei Mate 9 Pro
Huawei MediaPad M3
Huawei Nova
Huawei Nova Plus
Huawei Nexus 6P
Fairphone FP2
LGE L70
LGE LG G3
LGE LG G3 A
LGE LG G3 Cat.6
LGE G4 Beat
LGE G4 Stylus
LGE G4
LGE G4c
LGE G4s
LGE G5
LGE G6
LGE G5 SE
LGE LG K10
LGE Volt S
LGE X power
LGE Nexus 4
LGE Nexus 5
LGE Nexus 5X
LGE Optimus Exceed 2
Medion B5530
Motorola Nexus 6
Motorola Moto E (2nd Gen)
Motorola Moto E 4G LTE (2nd Gen)
Motorola Moto E (2nd Gen)
Motorola Moto G (1st Gen)
Motorola Moto G (2nd Gen)
Motorola Moto G (3rd Gen)
Motorola Moto G (4th Gen)
Motorola Moto G (5th Gen)
Motorola Moto G (Play Store Edition)
Motorola Moto G (Plus)
Motorola Moto G (Turbo Edition)
Motorola Moto G (4G LTE 1st+2nd Gen)
Motorola Moto G 3
Motorola Moto G 4
Motorola Moto G 4 Plus
Motorola Moto G 4 Play
Motorola Moto Z
Motorola Z Play
OnePlus One
OnePlus 2
OnePlus 3T
OnePlus 5
Samsung Galaxy A3
Samsung Galaxy A3 (2017)
Samsung Galaxy A3 (2016)
Samsung Galaxy A5
Samsung Galaxy A5 (2016)
Samsung Galaxy A5 (2017)
Samsung Galaxy A5x (2016)
Samsung Galaxy Ace 4
Samsung Galaxy Ace 4 Lite
Samsung Galaxy Ace 4 Neo
Samsung Galaxy Alpha
Samsung Galaxy Core
Samsung Galaxy Core 2
Samsung Galaxy Core Prime
Samsung Galaxy Core Safe
Samsung Galaxy J3
Samsung Galaxy J3 Pop
Samsung Galaxy J3 Prime
Samsung Galaxy J3 Pro
Samsung Galaxy J5
Samsung Galaxy J5 Prime
Samsung Galaxy J5 (2016)
Samsung Galaxy J5 (2017)
Samsung Galaxy J7
Samsung Galaxy J7 Prime
Samsung Galaxy J7 (2015)
Samsung Galaxy J7 (2016)
Samsung Galaxy K Zoom
Samsung Galaxy Note Edge
Samsung Galaxy Note II
Samsung Galaxy Note 2
Samsung Galaxy Note 3
Samsung Galaxy Note 3 Duos
Samsung Galaxy Note 4
Samsung Galaxy Note 5
Samsung Galaxy Note 8
Samsung Galaxy On Nxt
Samsung Galaxy On5 (2016)
Samsung Galaxy On7 (2016)
Samsung Galaxy S3
Samsung Galaxy S3 Duos
Samsung Galaxy S3 Mini
Samsung Galaxy S3 Mini Value Edition
Samsung Galaxy S3 Neo
Samsung Galaxy S3 Neo Plus
Samsung Galaxy S3 Progre
Samsung Galaxy S3 Slim
Samsung Galaxy S4
Samsung Galaxy S4 Active
Samsung Galaxy S4 Duos
Samsung Galaxy S4 Google Play Edition
Samsung Galaxy S4 LTE-A
Samsung Galaxy S4 Mini
Samsung Galaxy S4 Zoom
Samsung Galaxy S5
Samsung Galaxy S5 Active
Samsung Galaxy S5 Dual SIM
Samsung Galaxy S5 Google Play Edition
Samsung Galaxy S5 K Sport
Samsung Galaxy S5 LTE
Samsung Galaxy S5 Mini
Samsung Galaxy S5 Neo
Samsung Galaxy S6
Samsung Galaxy S6 Active
Samsung Galaxy S6 Edge
Samsung Galaxy S6 Edge+
Samsung Galaxy S7
Samsung Galaxy S7 Active
Samsung Galaxy S7 Edge
Samsung Galaxy S8
Samsung Galaxy S8 +
Samsung Galaxy Tab A 10
Samsung Galaxy Tab S 10.5
Samsung Galaxy Tab S 8.4
Samsung Galaxy Tab E 8.0
Samsung Galaxy Tab E 9.6
Samsung Galaxy Tab S2 9.7
Samsung Galaxy Tab S2 8.0
Samsung Xcover3
Samsung Galaxy Win Pro
Samsung Samsung Galaxy S4
Sony Xperia Aqua M4
Sony Xperia Aqua M4 dual
Sony Xperia M2
Sony Xperia M2 dual
Sony Xperia M2 Aqua
Sony Xperia E5
Sony Xperia M5
Sony Xperia M5 dual
Sony Xperia X
Sony Xperia X Compact
Sony Xperia X Performance
Sony Xperia XA
Sony Xperia XZ
Sony Xperia XZ Premium
Sony Xperia Z1
Sony Xperia Z1 Compact
Sony Xperia Z2
Sony Xperia Z3
Sony Xperia Z3 Compact
Sony Xperia Z3 Dual
Sony Xperia Z3+
Sony Xperia Z3+ Dual
Sony Xperia Z5
Sony Xperia Z5 Compact
Sony Xperia Z5 Premium
Sony Xperia Z5 Premium Dual
Sony Xperia Z5 dual
Wiko Robby
Wiko Rainbow Jam
Wiko Pulp Fab
Wiko Birdy
Xiaomi MI 2
Xiaomi MI NOTE Pro
Xiaomi Redmi 4X
ZTE Blade L3
ZTE Blade A6

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