FAQs Logbook

• ★ The email verification code isn't working!
• ★ New Phone, No Data? No Problem!
• ★ How does the logbook app calculate my estimated hba1c?
• ★ How do I turn off the automatic monthly or yearly payments?
• What if I've purchased mySugr Pro, but don't see (or can't use) any of my mySugr Pro features?
• How can I best insert fat-protein units (FPU) into the mySugr app?
• Customize Your Logbook!
• Can I connect my OneTouch meter to mySugr?
• How Do I Change Weight, BG, or A1c Unit?
• How to get started with the logbook app?
• How can I make the most of the new search function?
• What is Apple Health and what are its benefits?
• Can I use a gift card to pay for mySugr stuff in the Google Play Store?
• How to set a reminder?
• What exactly is the Logbook App?
• What is mySugr Pro?
• How do I earn points?
• How can I log pills (including dosage)?
• What exactly is the weekly report?
• Is mySugr Logbook available worldwide? Why can’t I find it in my country?
• Where can I get the Logbook app?
• What does the Logbook cost?
• What happens when my Pro account expires?
• How do I change my password?
• I haven’t received my password reset message. What I can I do?
• How can I change my email-address, name (the monster name too) or my date of birth?
• There is a red exclamation mark next to my carbohydrate entry and I can’t submit! What’s happening?
• How do I redeem a voucher?
• Is the Logbook also available for iPads?
• Is the Logbook also available for Android?